Refund Request Period

Customers can request a refund within 14 days of purchase.

Eligibility Conditions

• The product must be unused or have generated fewer than 5 videos.
• Refund requests should be sent via email to support@hugai.org.
• Please provide your account email address and the reason for the refund.

Refund Processing

• Upon receiving the refund request, we will review it within 3 business days.
• Refunds will be processed through the original payment method.

Contact Us

If you have any questions, please contact support@hugai.org